Shipping & Returns
We now offer free shipping on orders of $50 or more. For orders of under $50 we offer a fixed shipping charge of $3.99. These shipping charges apply to orders for the Continental U.S. only. Remember, if you get a better price anywhere else we will match it or beat it!
We will contact you about out-of-stock items in your orders for different options. If contact is unsuccessful, you will automatically receive store credit.
Return Policy & Procedure:
Not eligible for return: E-Liquid (Juice), Atomizers, Clearomizers, Cartomizers, & Drip Tips.
You may return most new, unopened items within 30 days of delivery for a full refund by simply logging into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You will need to pay for the cost to be shipped back to us.
You will receive a replacement of the same returned product if the product is still available. If not, you will receive a credit that will be applied towards your next order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Received the wrong product?
If you receive an incorrect product, we will exchange the product for the correct item. We will arrange shipping accommodations so that the incorrect item can be sent back to us.
If you are missing items from your order, you will need to contact us in a week's frame from receiving it for any accommodations.
The customer takes full responsibility of the package once it leaves our facility, we are not responsible for lost or held shipments. Please contact UPS or USPS for any shipment issues or file a claim for lost packages.
Free shipping and flat rate shipping are exclusively for Continental U.S. destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
In most cases, we ship out same day or the next day. Please note that it could take us 1-3 days for items to be processed and shipped out if items were placed on the weekend for we are closed on the weekend.
There are faster shipping options if need be:
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
'Cash on Delivery' orders must be paid with cashiers' check or money order. For COD orders below $500 a $12 shipping fee will be applied.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If your country is not listed in the registration or checkout process, we may not ship to your country due to regulations. You can always contact us to ask. No free shipping for any international orders regardless of size, international orders will be shipped via USPS, DHL or UPS at our discretion, regardless of selection chosen.
If your package is rejected, returned to us, or held by your countries customs department you will be responsible for the full invoice amount. No refunds will be given. The customer is responsible for any customs fee, duties, taxes or any other fees associated with the order. We will NOT alter or modify the invoice or product labels, all items shipped internationally must be declared. Orders over $250 must be paid via wire transfer.