- Shipping & Returns
Shipping & Returns
We now offer free shipping on orders of $50 or more. For orders of under $50 we offer a fixed shipping charge of $3.99. These shipping charges apply to orders for the Continental U.S. only.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have an issue with a liquid product please email us first, do not fill out a return request as it will be rejected. We do not return juice, however, if there is an issue please email us as we would like to take care of the issue.
Free shipping and flat rate shipping are exclusively for Continental U.S. destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
'Cash on Delivery' orders must be paid with cashiers' check or money order. For COD orders below $500 a $12 shipping fee will be applied.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If your country is not listed in the registration or checkout process, we may not ship to your country due to regulations. You can always contact us to ask. No free shipping for any international orders regardless of size, international orders will be shipped via USPS, DHL or UPS at our discretion, regardless of selection chosen.
The customer takes full responsibility of the package once it leaves our facility, we are not responsible for lost or held shipments.
If your package is rejected, returned to us, or held by your countries customs department you will be responsible for the full invoice amount. No refunds will be given. The customer is responsible for any customs fee, duties, taxes or any other fees associated with the order. We will NOT alter or modify the invoice or product labels, all items shipped internationally must be declared. Orders over $250 must be paid via wire transfer.